Refund Policy

1. Satisfaction Guarantee

G4SKLINS offers a 30-day satisfaction guarantee on all our products. If you're not completely satisfied with the quality, craftsmanship, or condition of any item in your order, we will provide a refund or exchange at our discretion.

This guarantee applies to both standard and custom products, with some limitations for custom-designed items as outlined below.

2. Eligibility for Returns and Refunds

You may be eligible for a return and refund in the following circumstances:

• Manufacturing Defects: Products with manufacturing defects or workmanship issues
• Damaged Products: Items that arrive damaged or with missing parts
• Incorrect Items: Products that differ from what you ordered
• Change of Mind: Products returned in original, unused condition with all tags and packaging intact

3. Return and Refund Timeframe

To be eligible for a return and refund, you must notify us of your intention to return a product within:

• 30 days of receiving your order for standard products
• 7 days of receiving your order for issues related to damage or manufacturing defects

After receiving your return request, we will provide instructions for returning the product. All returned items must be received by us within 14 days of our approval of your return request.

4. How to Request a Return or Refund

5. Return Shipping

Shipping costs for returns are handled as follows:

• Defective or Incorrect Items: G4SKLINS will cover the cost of return shipping for items that are defective, damaged upon arrival, or sent incorrectly.
• Change of Mind Returns: For returns due to change of mind or other non-defect reasons, the customer is responsible for return shipping costs, and the original shipping charges are non-refundable.

For returns where G4SKLINS covers shipping costs, we will either arrange for pickup or provide a prepaid shipping label. Returns sent without prior authorization or to an incorrect address may not be eligible for refund.

6. Refund Methods and Processing

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card Payments: Refunded to the original card used for purchase
• PayPal Payments: Refunded to the PayPal account used for purchase
• Bank Transfers: Refunded to the bank account from which the payment originated

Refund processing times vary depending on your payment method:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds typically process within 2-3 business days
• Bank transfer refunds may take 5-7 business days

7. Exchanges

If you wish to exchange an item rather than request a refund, please indicate this in your return request. Exchanges are subject to product availability. If the replacement item is of higher value than the original purchase, you will be required to pay the difference. If it is of lower value, we will refund the difference to your original payment method.

For exchanges, G4SKLINS will cover the shipping cost of sending the replacement item to you once we have received and inspected the returned product.

8. Custom and Personalized Products

Due to their unique nature, custom-designed or personalized products (including items with monogramming or custom hardware) are subject to special conditions:

• Custom products with manufacturing defects or that significantly differ from approved designs are eligible for refund or replacement
• Custom products that meet the specifications you approved are not eligible for return due to change of mind
• Minor variations in color, texture, or appearance are inherent in handcrafted products and are not considered defects

Each custom return request will be evaluated on a case-by-case basis.

9. International Returns

For international orders, the same general return policy applies, with the following additional considerations:

• International customers are responsible for any customs duties, taxes, or fees associated with returning items
• Return shipping costs for defective products will be handled on a case-by-case basis
• Please clearly mark returns as "Returned Merchandise" to avoid additional customs charges
• We recommend using tracked shipping services for all international returns

10. Products Not Eligible for Return

Certain items are not eligible for return or refund:

• Products showing signs of wear, use, or damage caused by the customer
• Products without original tags, packaging, or proof of purchase
• Products purchased as final sale or clearly marked as non-returnable
• Products returned after the eligible return period has expired
• Gift cards (except where required by applicable law)

11. Warranty and Repair Services

G4SKLINS offers a one-year warranty against manufacturing defects for all our products. After the 30-day return period, products with manufacturing defects may be eligible for repair or replacement under our warranty policy.

We also offer repair services for products damaged through normal use (outside of warranty coverage) for a reasonable fee. Please contact our customer service team for information about our repair services.

12. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

13. Policy Updates

G4SKLINS reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy.

This policy was last updated on September 15, 2023.